Silver & Gold Hug Dog Necklace

Most SoulPaw orders are prepared within 2–5 business days. After dispatch, standard shipping usually arrives in about 7–14 business days, while expedited shipping typically takes around 5–8 business days.

Pieces that are made to order—like custom designs or special birthstone inserts—can need a little extra time before they ship. Simpler styles (initials, charms, and standard birthstones) follow the regular dispatch window.

We do our best to keep everything moving smoothly and appreciate your patience during busy periods.

We ship at standard rates, so you can order from anywhere without extra steps. Free shipping on all orders. There are no surprise international add-ons from our side.

We use 316L stainless steel as the base and plate with 18k gold using PVD( Physical Vapor Deposition). This vacuum process bonds the color to the metal and is up to 10× thicker than standard gold plating, making it far more durable against daily wear, water, and sweat. You’re also covered by our Lifetime Color Guarantee— if color ever fades, we’ll make it right.

No stress—if your piece isn’t what you hoped for, you’re covered by our 90-day money-back guarantee. Just start a return request with your order number, a quick photo, and a short note explaining the issue. We’ll share the steps to send it back and choose either an exchange or a full refund. Your satisfaction always comes first.

Yes. These pieces are crafted from 316L stainless steel with 18k PVD gold plating, so they’re water-resistant and color-stable — safe for both pools and the ocean. For best long-term shine, rinse with fresh water after extended swimming, and avoid harsh chemicals (e.g., bleach). You’re covered by our Lifetime Color Guarantee if anything ever fades.

To delete an item, tap the bin/remove icon in the top-right corner of that product inside your cart. Please note: any free gifts unlocked by your cart total can’t be removed individually, but they’re always completely free.

If checkout isn’t working for you, we can still help you place your order manually. Send us your currency, the items and variants you want, quantities, and whether you’d like Shipping Protection included. We’ll take it from there and make sure everything is set up correctly.

Some products come with bundle discounts (buy more, save more). Choose how many pieces you want—1, 2, 3, 4 or more—select your preferred options for each item, then add them to cart. The best available bundle discount applies automatically.

If you add more than one bundle tier, the discount keeps stacking in groups (for example, buying 6 items applies the “Buy 4” rate to the first four, and the “Buy 2” rate to the remaining two).

SoulPaw includes a lifetime warranty for peace of mind. If your piece develops a manufacturing defect or excessive tarnishing, we’ll replace it once at no charge. A small service fee may apply to cover shipping and processing. To start a claim, just follow the warranty steps provided on our site.